347 Aspley Lane
261 Nottingham Road
New Basford

NHS Dentist Expectations

What to expect from your dentist

Your dentist should always:

  • Undertake a full examination of your mouth, teeth and gums
  • Explain your treatment options and let you know what treatment can be done on the NHS and what other work (e.g. cosmetic treatment) can be done privately if you wish.
  • Make sure you know how much your NHS and / or private treatment will cost.
  • Give you a treatment plan for any proposed Band 2 or Band 3 treatment.
  • Offer all the care and treatment needed to maintain your dental health - and that you wish to receive as a NHS patient - as part of a single course of treatment.
  • Give you a leaflet with information about the practice and its services.
  • Display a poster about NHS charges in the waiting room.
If your dentist does not offer all of the above services and information, you have the right to ask for them. You also have the right to make a complaint if you are not happy with the way you are dealt with or treated - see "Making a complaint".
What your dentist expects from you
  • Give as much notice as possible if you have to cancel or change your appointment. If you miss appointments you do not have to pay, but your dentist can decide not to offer you treatment in future.
  • Try to follow your dentist's advice on how to avoid tooth decay and gum disease. Always ask if there is something you do not understand.
  • Pay your treatment bills promptly.